In the Tamaris online shop you’ll find everything for your look from head to toe—shoes, clothing, and accessories. You can filter by style, size, or colour and have your favourites delivered to your home quickly and conveniently. Shopping becomes easy, inspiring, and perfectly tailored to your personal style.

Click Sign in at the top right and select Register. Create your personal customer account and enter your billing and delivery address. After registering, you can shop right away and manage your orders.

In the Sign in area, click “Forgot password?”. Enter your email address and you’ll receive a link to reset your password. After signing in, you can change your new password anytime under “Personal data” in your account.

You’ll find the country selector at the bottom right in the footer on every page. There you can switch between all available languages and country shops.

Yes, the Tamaris newsletter keeps you up to date on new products, promotions, and trends. You can sign up via the field at the bottom of our website or, if you have an account, under “My personal data”. To unsubscribe, use the link in any newsletter or go to “My personal data” in your account.

To delete your account, click the profile icon at the top right and select “My personal data”. At the very bottom you’ll find the red button “Delete my account”. Select it and confirm the deletion.

Choose your favourite item in the right colour and size and add it to the shopping cart. Click “Checkout” to start the order process, enter your delivery and billing address, choose the shipping method and your preferred payment method. You can order with or without a customer account. Before placing the order, you can review all details again. Click “Buy now” to confirm.

Unfortunately, we currently can’t accept orders by email, letter or fax. The easiest way is via our online shop—place your order quickly and conveniently there.

Yes, the Tamaris online shop has a minimum order value of €25 (goods value, excluding shipping).

You can add additional delivery addresses in your account under “My addresses” by clicking “Create new address”. Alternatively, you can enter a different delivery address during checkout—this will be saved automatically in your account if you are registered.

As soon as you place your order, you’ll automatically receive an order confirmation email with all details. If you have a customer account, you can track your order status anytime under “My orders”. If you ordered as a guest, you can track your order once we send the shipping confirmation with a tracking link.

Changing an order afterwards is unfortunately no longer possible once it has been submitted. You can cancel the order as long as your parcel hasn’t been packed in the warehouse and handed over to the carrier.

You can pay with credit card (Mastercard, Visa, Diners Club, Discover) or Apple Pay. More details about all payment methods can be found here:

Note: Invoice payment and PayPal are not available.

Enter your voucher or discount code directly in the cart. The amount will be deducted from the total automatically or a bonus product will be added. Before completing the order, you can remove the code anytime to use it later.

No, vouchers can’t be combined with other voucher codes or discount promotions.

No, a cash payout isn’t possible.

As a rule, each voucher code can be used only once per customer. Only one voucher code can be applied per order.

Vouchers are valid only until the date stated on the voucher or in the respective promotion. Extensions aren’t possible.

We deliver your order conveniently to your home via Hrvatske Pošte.

After completing your order, you’ll automatically receive an order confirmation email. It includes all important details such as billing and delivery address, selected shipping and payment method, and the total amount. This email confirms that your order has been received successfully.

First, please check the shipment status in your shipping confirmation. If the parcel is marked as delivered there but you didn’t receive it, please contact our customer service.

If you’re a registered customer, you can view the shipping status of your order anytime under “My orders” in your account. Note: tracking doesn’t appear immediately after the order is placed.

Yes, you can return your order within 14 days of receipt at your own expense. Please ensure items are unworn and in original condition. Use any carrier of your choice and keep the posting receipt. Note: Online purchases from tamaris.de cannot be returned or exchanged in Tamaris stores or shop-in-shops.

Yes, return shipping costs are borne by you. You can use any carrier of your choice. Please keep the posting receipt for your records.

Once we have received and checked your return, we’ll refund the purchase price via the payment method you used. For credit-card purchases, you’ll receive a credit to your card account. (Invoice and PayPal are not available.)

After receipt and inspection of your return, we refund the amount:
- Bank account: up to 5 business days
- Credit card: up to 10 business days (the credit may appear only on your next card statement)

We’re sorry your item arrived damaged. Please send it back to us—we will of course cover the cost of the return. Contact our customer service so we can explain the next steps and provide a return label or reimburse shipping costs if needed. If you’d like an exchange, please note this on the return form. Please note that return shipping costs for an exchange are borne by the customer.

Our customer service is available Monday to Friday between 09:00–20:00.

📞 Phone: +385 8002 03312
✉️ Email & contact form: available via the link in the footer

We’ll respond to your enquiry as quickly as possible.